Shipping Policy

At Thulir Herbals, we are committed to delivering your herbal skincare and haircare products safely, securely, and on time.

1. Shipping Coverage

We currently ship orders across India to all serviceable PIN codes through trusted courier partners.

Delivery availability may vary depending on the location and courier serviceability.

2. Order Processing

• Orders are processed within 1–2 business days after successful order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During festive seasons, special offers, or high-demand periods, processing may take slightly longer.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is:

• Tamil Nadu: 2–4 business days

• Other locations across India: 3–7 business days

• Remote locations: 5–10 business days

Please note that delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any free shipping offers will be applicable according to the terms mentioned during the offer period.

5. Order Tracking

Once your order has been dispatched, you will receive the tracking details via SMS, WhatsApp, or email, depending on the contact information provided during checkout.

You can use the tracking information to check the current status of your shipment.

6. Delivery Address

Please make sure that your name, mobile number, complete address, and PIN code are entered correctly while placing your order.

Thulir Herbals will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

7. Failed Delivery / RTO

If the courier is unable to deliver the order due to:

• Incorrect or incomplete address

• Customer being unavailable

• Incorrect contact number

• Repeated delivery failure

• Refusal to accept the package

the order may be returned to our facility as Return to Origin (RTO).

Any re-shipping charges, where applicable, may be payable by the customer.

8. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please do not accept the package if possible.

For any delivery-related issue, contact us as soon as possible with photographs or an unboxing video so that we can investigate and assist you.

9. Delays

While we always try to deliver your order within the estimated timeframe, delays may occur due to:

• Courier service disruptions

• Heavy rains or natural events

• Public holidays

• High order volumes

• Remote-location delivery

• Government restrictions or other unforeseen circumstances

We appreciate your patience in such situations.

10. Contact Us

For any questions regarding your order or delivery, please contact Thulir Herbals Customer Support.

Email: [Your Email]
Phone / WhatsApp: [Your Number]
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Thank you for choosing Thulir Herbals. We truly appreciate your trust and look forward to delivering natural care to your doorstep.